Audio Podcast: Security Procedures
FREE Podcast APP
Set service standards for every access channel, not just the telephone. For example, do you measure how quickly e-mails are responded to? or the turnaround time for letters and faxes? If your contact center does measure these – well done, unfortunately from my experience many don’t and I have waited weeks, sometimes months for a response from a letter, fax or e-mail – sometimes they never come!
|Take the tips with you on your mobile device by scanning the QR codes or using the links|
Industry Champion Award Leaderboard
Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program