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Having been a trainer of agents, supervisors and even managers of large centers, the one thing I always did from the outset of a training session was to inject some fun. Over my career I have been on countless courses myself and, like any learning, if it’s fun, you will learn more. Every training session should contain an element of fun – games as I call them.
One very successful approach I used included rewards, which could be traded or gambled. It’s surprising how through a well planned game, you can get even the most stubborn, know-it-all, loudmouth, shy etc members of the team to participate and enjoy the training. If your training is dull and boring spend some time and develop some games.
Take the tips with you on your mobile device by scanning the QR code or using the links