Audio Podcast: Auto Attendant Options
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In your center agents are taking questions on a variety of issues and subjects. Encourage your team to let you know of any new questions they have not been asked before – chances are other agents may have been asked the same question. Then regularly update a central knowledge base or other system with all the questions and answers to ensure your agents can answer as many as possible and avoid duplication of effort.
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|Managing Your Service Provider||Answering Customers’ Questions||Loyalty Versus Satisfaction|
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