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Integration is a key issue for the strategic performance of a contact centre. One example is the integration of a CRM system with your evaluation software, which will enable a more complete set of information about each customer. Overall, this will provide managers with a more focused strategy for performance management.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...