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When recruiting new staff for your contact center, a useful tip to help in the selection process is to organise a tour of your contact center for potential applicants (candidates). Another tip is to have the candidates sit by existing agents for a 5-10 minute chat and, if possible have them listen to calls. If they have no experience of contact centers then this gives them a chance to see what it is like and maybe they would ‘de-select’ themselves out of the process.
Also make sure you ask your agents who are involved in the process to give you feedback on candidates – it’s often at this ‘tour’ stage that the candidates let their guard down and your own staff will tell you a story or two about the candidates that may curl your toes! …Better to know beforehand than after they’re in your center!
Take the tips with you on your mobile device by scanning the QR code or using the links