Audio Podcast: Integration
FREE Podcast APP
To automate the solution you need to have a process or a strategy in place; from that you can be more competitive in your environment. You need to identify what measures of the call center are tied to those business initiatives, things like customer loyalty, customer turnover, how many sales etc. To improve quality you need to determine those things that an agent can do. -Scott Shute of etalk
|Take the tips with you on your mobile device by scanning the QR codes or using the links|
|Showing 454 - 456 of 1593|
|Information||What Can An Agent Do?||Ask How Can I Help..|
Upcoming EventsSubmit Event
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the World! Read More...