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Audio Podcast: Vanity Numbers
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I called an internet services provider to check some information. My call was picked up at 8.58am by an agent who told me to call back in 2 minutes as their systems were not operational yet – they start at exactly 9.00am. OK I thought to myself, I will call back in 2 minutes but why do they answer the phones if they are not prepared to help me? Make sure everything is ready for when the phone starts ringing!
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Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 20+ best practice ideas from award winners and also information about upcoming NEXT Generation Best Practice events and more. Venue ... Read More...