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Audio Podcast: Customer Satisfaction
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Many of us pride ourselves in the things we do right. However we need to focus our attention to those, often little things, we don’t do as well as we could. For example we measure time to answer, lost calls etc and publicly display them. Do we also display how long it takes us to resolve complaints or service those broken products? In all areas of our business we need to track resolution times – from start of a query/problem to it’s satisfactory conclusion.
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|Tracking Feedback||Benchmark Versus Best Agents||Track Resolution Times|
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Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...