Audio Podcast: Understand the Processes And The Culture
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When you conduct a new outbound project, a good tip is to stop after the first hour and evaluate the results and how everything is going – do the scripts work, are the people you are calling happy to talk to you? What other feedback have the agents picked up? At this stage you can make changes to the campaign without losing too much time, energy, budget etc. Leave it too late and you could have spoken to thousands of customers and not achieved much!
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|Record Customer Feedback||Review Of Outbound Campaigns||Scripting|
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