Audio Podcast: Multi-lingual Messages
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There are a few things that you need to look at when you choose speech recognition or a vendor. First, you need to look at the experience of that vendor across a variety of industries. You also want to look for architecture that is built to scale and is built to accept new technologies as new technologies roll out. -Terry Saeger of iBasis
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The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...