Audio Podcast: Back To The Basics
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Make sure your agents are paying attention to detail and provide top quality service all the time. It’s the little things that make the difference such as sounding happy to take a call, being polite, letting the customer hang up first, asking if there is anything else they can do for the customer. It’s also making sure they log calls properly which provides you and your management team with accurate and timely feedback.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...