Audio Podcast: First Contact
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One criticism we often hear from agents/reps about their work is that the managers don’t listen to their ideas. Having worked as a contact center consultant for several years I know the value that agents bring to the business – not only are they crucial but they also have some great ideas. So encourage your staff to give feedback – good and bad – and listen to it!
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The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...