Audio Podcast: Think About Demotivating Your Staff
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To improve quality of calls handled, consider having a ‘best call of the month’ award which not only motivates but gives a benchmark for how calls should be handled.
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The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...