Audio Podcast: Minimum Standards
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Also, think about, and define the image that you want to present to the people calling into the call center. With audio you can really create a nice brand and image for your company.
The final tip is to follow up with your callers. The first time that people use the system they may have problems and it is very important to understand that. You really want to understand how they are using the system and the problems that they may be having so you can make your service that much better for your customer. -Amol Joshi of BeVocal
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