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Audio Podcast: Minimum Standards
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Ensure that at all times communication within your center is clear of clutter – make it very easy for agents to feed information from the front line to whoever needs to be aware of it. Don’t be a barrier to this and block communication no matter how bad – let the flow be smooth and fast.
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|Ignore Issues At Your Peri||Communication Is Key||Mandatory Information|
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Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...