2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!Other Events
EUROPE, Middle EAST & AFRICASTARTS IN:
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ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
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Audio Podcast: Motivation Survey
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Sometimes when customers complain and give your team a hard time, it can be easy to defend your company’s position and take a heavy handed stance against the customer when they have a legitimate problem. It’s better to make sure you have investigated fully the circumstances surrounding the complaint before passing judgement otherwise you will continue to lose customers and, at the same time, you won’t fix the problem from potentially recurring again.
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