Audio Podcast: Knowledge Based Solution
FREE Podcast APP
Do you have a complete action plan in the event of failures with systems, etc. in your center? Sometimes these can occur during the night when you have few staff available to help with problems. The last thing you want to do is start hunting for contact numbers, etc. to find out what to do. So develop an action plan detailing who to contact depending on the nature and severity of the problem. Also include some self-diagnostic checks (just like you find at the back of your VCR or TV manual, etc). Finally ensure everyone knows where the plan is and how to use it.
|Take the tips with you on your mobile device by scanning the QR codes or using the links|
|Showing 463 - 465 of 1383|
|Consider The Cell Phone User!||Back-up Plan||Minimum Standards|
Upcoming EventsSubmit Event
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...