Audio Podcast: Start From The Top
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Does your staff understand the law as it relates to disabled customers? If a caller asks for a bill to be sent in audio format will your staff know how to deal with that? There are legal obligations to employers in many countries around the world. It is your obligation to ensure you meet those and your staff are trained to deal with enquiries about the services you provide for disabled staff. If you want to find out more, check out our legal section for more information on the Disability Discrimination Act (UK)
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...