Audio Podcast: Weekly Podcast September 18, 2015
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Many of us spend considerable time analysing what our competitors are up to (and we should be doing this!), however we need to know what our own abilities are in detail before we do this. Only then we can effectively evaluate our proposition against theirs and look for ways of increasing service, value and ultimately influence customer loyalty.
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|Loyalty Versus Satisfaction||Know Yourself First||To Outsource Or Not|
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