Audio Podcast: Attention To Detail
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To automate the solution you need to have a process or a strategy in place; from that you can be more competitive in your environment. You need to identify what measures of the call center are tied to those business initiatives, things like customer loyalty, customer turnover, how many sales etc. To improve quality you need to determine those things that an agent can do. -Scott Shute of etalk
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The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...