Audio Podcast: Attention To Detail
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Many contact centers utilise wallboards providing real time information on call status. Be creative with their use and use them to announce birthdays, awards to staff members - it’s a great motivator to see your own name in lights! Use the wallboards for other announcements as well such as important corporate news, details of visitors into the contact center etc as well as key statistics about call handling performance. The bottom line is to be creative!
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|Suggestion Box||Walk The Floor||Be Creative With Wallboards|