Audio Podcast: Do Your Agents Have All The Right Tools?
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If you are looking at a quality monitoring/recording system for the first time I would advice you to first do an internal needs analysis, to find out what you really want to do. When you figure out what your needs are, then go out and buy according to those requirements and needs. Ask the vendors how they can meet those requirements. Finally make sure that you can tie everything together. -Terry Ryan, President & CEO, HigherGround
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