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Audio Podcast: Outsourcing
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Consultancy these days is about looking for real experience. I always advise people to get a hold of project base CV. Another thing that is really important is to get a specialist. We are finding at the moment that there are a lot of generalists out there who have a broad understanding of call centers but perhaps haven’t been involved in self service or one of the specific technologies you are looking at. Try to link the success of what they do to the outcome of the project.-Kenneth Hitchen of Sabio
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