Audio Podcast: Expect Shrinkage
FREE Podcast APP
We all know that many inbound contact centers suffer from peaks in call traffic throughout the day; however managing them can be difficult. Some contact centers have developed SWAT teams who are made up of colleagues in other departments trained to a good standard who can take calls when it gets busy – we don’t mean just message takers as this can be frustrating to the caller. Take time to train the SWAT team to a good standard, chances are you will need their on-going support and they will help you manage your service standards!
|Take the tips with you on your mobile device by scanning the QR codes or using the links|
|Showing 361 - 363 of 1413|
|Customer Satisfaction||SWAT Team||Technology|
Upcoming EventsSubmit Event
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...