Audio Podcast: Multilingual IVR
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In addition, once a user has chosen a language, present all options from this point on in their ‘chosen’ language only – too many companies give you further menu options in different languages after you have made your selection!
Lastly, make sure all options are available in all languages – I called a contact center technology provider yesterday and selected English as my preferred language and eventually came to the option to dial an extension by name – but all the instructions were in French – how frustrating!
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