Audio Podcast: Selection Systems
FREE Podcast APP
Regardless of how good Customer Service Representatives (CSRs) are at doing their job, they are likely to get complacent or go stale with the monotony that a busy call center sometimes brings. If at all possible keep them rotating between different response types (email/telephone) or switching between Front-office and Back-office functions. On less busy days, give constant achievers the opportunity to “Follow-the - (Team) Leader” – this is a great way to build understanding of what a team leader’s day consists of, and often helps personal development of CSRs. This way. You’ll remove some of the monotony and create a high level of motivation in your team.
|Take the tips with you on your mobile device by scanning the QR codes or using the links|
|Showing 298 - 300 of 1416|
|Track Resolution Times||Rotate Your Staff||Team Leaders|
Upcoming EventsSubmit Event
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...