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Audio Podcast: Improving Your Contact Center
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Have you considered training your contact center reps in warm up stretches before they spend long durations at their desk? In an age where repetitive strain injury is becoming more common and extended periods in one position are receiving bad press through the media (airlines have faced this with so called economy class syndrome), it may be worth the extra investment in time to train staff and have them stretch before, during and after work.
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Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...