Audio Podcast: Improving Your Contact Center
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Know your business strategy, and know what the drivers are in the business, because if you don’t know where the business is going, and who you are trying to target, then you are not going to implement the right technologies and address the future needs of the business. With that, you can identify the service levels that you are going to have to deliver to the different types of customers. -Tim Thaxter - Head of Applications, Siemens
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...