Audio Podcast: Stay A Player!
FREE Podcast APP
Having just joined an airline reward program I wanted to speak to a representative about some queries I had. On 7 separate occasions over the past 2 days I have tried to get through – I get the IVR and select the option I need and after a few seconds hear a recorded announcement saying that they are busy and I should try the web site. Without giving me an option the call ended with a goodbye and I was disconnected. So much for service in a competitive market! At least offer callers a message taking option rather than turn them away – after all we don’t do this in other ‘customer environments’ such as theatres, banks, in the shopping mall so why do it on the phone?!
|Take the tips with you on your mobile device by scanning the QR codes or using the links|
|Showing 124 - 126 of 1414|
|More Ways To Start Motivating||Why Can’t You Take My Call?||Train Staff To Be Positive|
Upcoming EventsSubmit Event
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...