Audio Podcast: Customer Surveys
FREE Podcast APP
Choosing a system with scalable on-line storage will ensure faster access to a wider range of calls, for scoring, monitoring and analysis purposes. A scaleable database for storing the calls offers scaleable reporting. One feature of this is that you have the ability to add another team into the scoring, offering a more objective way to evaluate teams. This is particularly beneficial where a manager needs to evaluate and coach agents in a number of contact centres based in different locations.
|Take the tips with you on your mobile device by scanning the QR codes or using the links|