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StoreAudio Podcast: Service Level Agreements
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- View Transcript -Welcome to this week’s podcast brought to you by TopPlace2Work.com. TopPlace2Work.com is an easy to use employee engagement measuring tool and it’s powered by ContactCenterWorld.com. Get the real answers you’re looking for from your employees as to how well they enjoy their work experience and what you can do to improve their environment. TopPlace2Work.com is available for you to use right now.
Making news this week:
TeleTech Announces Passing of Director and Vice Chairman James Barlett
Tesco Call Centre Worker in Court Over Customer Data Breach
Unilever to Lay Off Call Center Workers in Englewood Cliffs
British Gas Oldbury Jobs Could Go by End of the Year
EE Moves Call Centres Back to Britain in Bid to Stop Customer Service Complaints
How the NSW Government is Raising Customer Experience Standards
Atento Recognized as One of the Best Companies to Work for in Mexico
Stefanini Opens Support Center in Targu Mures, to Hire 60 Specialists by the End-2016
transcosmos Acquires Merlin
Genpact Announces its Expansion in Silicon Valley
CarrierSales Is Named 2015 Top Integra Partner
Xerox Plans to Hire 545 at Bakersfield Call Center
Sitel Brings 300 New Career Opportunities to Hamilton, Alabama
Insurance Provider Staysure Seeks 120 New Staff
100 New Jobs on Offer at HomeServe's Walsall Head Quarters
iQor Relocates Charlotte, NC, Contact Center to Expanded New Facility
Christie Touts How N.J. Addiction Hotline Helps Save Lives
Greenock Call Centre Staff Raise Money for Charity
Qualfon Mission Concierge Card Doles Out Discounts to Employees
These and more stories are available on the website.
Coming up next week on ContactCenterWorld.com you can read about:
The Latvian Contact Center industry and an interview with Jeffery Tan in Singapore.
Also, visit the web page for daily tips.
We’re getting closer to this year’s Contact Center Master Class Best Practise Sharing conferences. Tickets are now on sale for events scheduled for Malaysia from May 16th to the 20th, London from May 31st to June 3rd and Miami from June 13th to the 16th. The Contact Center industry’s elite professionals are gathering to speak in 30-plus categories. The intent is to share ideas, hints, tips and learned experiences in a multitude of categories within contact centers. We invite you to come and be a part of this unique contact center industry experience. The takeaways from these conferences are fantastic and will help you in your contact center. Come to conferences and return to your center with new, fresh energy and loads of ideas. Book your tickets now and join us for best practice sharing, networking and much more in your region of the world. Click under the events tab to begin the process.
ContactCenterWorld.com also offers two types of memberships, personal and corporate. See the features and benefits of both by clicking on the memberships tab in the top right hand corner of the page under the login section.
We thank you for listening to this podcast brought to you by ContactCenterWorld.com – the global association for contact center and customer engagement best practices.
Making news this week:
TeleTech Announces Passing of Director and Vice Chairman James Barlett
Tesco Call Centre Worker in Court Over Customer Data Breach
Unilever to Lay Off Call Center Workers in Englewood Cliffs
British Gas Oldbury Jobs Could Go by End of the Year
EE Moves Call Centres Back to Britain in Bid to Stop Customer Service Complaints
How the NSW Government is Raising Customer Experience Standards
Atento Recognized as One of the Best Companies to Work for in Mexico
Stefanini Opens Support Center in Targu Mures, to Hire 60 Specialists by the End-2016
transcosmos Acquires Merlin
Genpact Announces its Expansion in Silicon Valley
CarrierSales Is Named 2015 Top Integra Partner
Xerox Plans to Hire 545 at Bakersfield Call Center
Sitel Brings 300 New Career Opportunities to Hamilton, Alabama
Insurance Provider Staysure Seeks 120 New Staff
100 New Jobs on Offer at HomeServe's Walsall Head Quarters
iQor Relocates Charlotte, NC, Contact Center to Expanded New Facility
Christie Touts How N.J. Addiction Hotline Helps Save Lives
Greenock Call Centre Staff Raise Money for Charity
Qualfon Mission Concierge Card Doles Out Discounts to Employees
These and more stories are available on the website.
Coming up next week on ContactCenterWorld.com you can read about:
The Latvian Contact Center industry and an interview with Jeffery Tan in Singapore.
Also, visit the web page for daily tips.
We’re getting closer to this year’s Contact Center Master Class Best Practise Sharing conferences. Tickets are now on sale for events scheduled for Malaysia from May 16th to the 20th, London from May 31st to June 3rd and Miami from June 13th to the 16th. The Contact Center industry’s elite professionals are gathering to speak in 30-plus categories. The intent is to share ideas, hints, tips and learned experiences in a multitude of categories within contact centers. We invite you to come and be a part of this unique contact center industry experience. The takeaways from these conferences are fantastic and will help you in your contact center. Come to conferences and return to your center with new, fresh energy and loads of ideas. Book your tickets now and join us for best practice sharing, networking and much more in your region of the world. Click under the events tab to begin the process.
ContactCenterWorld.com also offers two types of memberships, personal and corporate. See the features and benefits of both by clicking on the memberships tab in the top right hand corner of the page under the login section.
We thank you for listening to this podcast brought to you by ContactCenterWorld.com – the global association for contact center and customer engagement best practices.
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