We heard about a situation that is not uncommon in the business world – a training company had been involved in improving the performance of the customer services department in a world-class drinks manufacturer. The training was aimed at improving the service the company gives it’s business customers. However, when the training company had need to talk to the accounts department about the bill, the training company came across a grossly unprofessional accounts manager who destroyed the image of a professional company. The point – make sure you train ALL customer facing staff in EVERY department.

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