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- View Transcript -Welcome to this week’s podcast brought to you by TopPlace2Work.com – an easy to use employee engagement measuring program powered by ContactCenterWorld.com.
Making news this week:
Westbourne IT Global Services Chooses Auckland over Australia
Three Moves Call Centre Roles from India to Ireland
Irish Water Reports 300% Rise in Number of Calls
Philippine Outsourcing Industry Sees Gains from New US Medical Coding System
Domestic and General Announces 182 New Jobs
Most Customers Acknowledge Good Customer Service
Teleperformance Launches New Operations and Contact Centre
Robot Workers Cut Low-skilled Jobs by Nearly Half
Verizon Moving Call Center to Rolling Meadows, Adding 200 Jobs
AT&T to Cut 200 Houston Jobs
Telecommunications Industry in Brazil the Lowlight in Customer Service
United Airlines Admits Problems, Vows Better Customer Service
Avaya Boosts Fan Engagement in Montreal's Bell Centre
Gwent Contact Centres Urged to Quit Smoking in Stoptober
These and more stories are available on the website.
Coming up next week on ContactCenterWorld you can read about:
Britons Rank Being Stuck on Hold the Biggest Annoyance of 2015
10 Ideas For Improving Agent/Front Line Productivity
16 Tips For Using Business Processes To Improve Customer Service
Five Steps to Speech Analytics Success
& 10 Training Tips To Deal With Angry Customers
Also, visit the web page for daily tips.
We also invite you to join us for our final event of the year coming up in Las Vegas, U.S.A. from November 2nd to the 5th. We are gathering an all-star cast of award winning speakers to present nothing but their best practices at this conference. More than 200 senior delegates from more than 30 countries are expected to be in attendance but please hurry, time is running out to book your tickets. Look under the events tab for details on this truly unique event which is focused only on best practices in the contact center and not on sales pitches. You don’t want to miss it.
ContactCenterWorld.com is now accepting entries for the 2016 Top Ranking Performers Awards. This is your chance to earn recognition for you and your contact center by proving you’re one of the best in your country and region. Enter this global competition today that is based only on your best practices. Click on the awards tab to begin the process.
We also encourage you to take full of advantage of the ContactCenterWorld.com website by purchasing the corporate membership. It gives you and your co-workers full access to the site to keep up to date with the latest news, thousands of literary items focused on the industry and the advantages are seemingly endless. Tickets to one of our events next year, entry into the Top Ranking Performers Awards, free use of TopPlace2work.com to measure employee engagement and much, much more. Click on My Services and Corporate Membership for full details.
We thank you for listening to this podcast brought to you by ContactCenterWorld.com – the global association for contact center and customer engagement best practices.
Take the tips with you on your mobile device by scanning the QR code or using the links
2019 GLOBAL CONFERENCE - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES . 14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend ... Read More...
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