Audio Podcast: Service Level Agreements
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Is this a new trick to reduce abandoned rates? – some contact centers I have recently called have put my call in a queue then when you eventually get through the first thing the agent says is “Can you hold – you are next in the queue?” Isn’t this frustrating! If you do this, ask some customers whether they like it or not – some won’t so why bother?!
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...