Audio Podcast: 10 Minute Update
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If you are going out to buy a recording system for you center then your horizons are not broad enough. If you are looking to just record your agents then go to radio shack and buy a tape recorder. Every vendor can record and play back, what you really want to do is change that behavior. Make sure that you get a product that is easy to use, that records automatically but then lets you learn from those recordings and easily build training and coaching down to the agent. -Ron Strandin of Envision Telephony
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|Labour Questions||Don’t Just Record Your Agents||Stay A Player!|
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