Audio Podcast: Corporate Values
FREE Podcast APP
Often you only get feedback from people who are existing customers, but this type of feedback is not always as objective as it could be. The secret to balanced feedback is to contact the non-customers and ask why it is they didn’t buy your company’s product or service. This can be done in a couple of ways through the telephone, which is direct and immediate. Sometimes IVR is used to conduct a quick survey of incoming enquiries, diverted after the call is completed. Outbound surveys tend to be more effective, though, as they are more personal. The important thing is work with other departments to set objectives and then target a balance of customers and non –customers – in this way you can supply a more objective overview.
|Take the tips with you on your mobile device by scanning the QR codes or using the links|
|Showing 244 - 246 of 1323|
|Avoid The “Knee Jerk” Reaction||Make Training Fun||Ask Non Customers For Feedback|
Upcoming EventsSubmit Event
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...