Audio Podcast: Corporate Values
FREE Podcast APP
The issue of agents sounding like they are reading off a script is definitely a training issue. What we need to do is put as much information as we can on the screen or in front of the agent so they feel comfortable in their job. If they are comfortable and confident then they can start adapting to the call and using their own personalities in order to make that call center a bit more natural. -Simon Madden of CallScripter
|Take the tips with you on your mobile device by scanning the QR codes or using the links|
|Showing 190 - 192 of 1385|
|Quality Provided By Agents||Scripting||Understand The Team|
Upcoming EventsSubmit Event
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...