Audio Podcast: Keep It Simple
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Lets be honest, working in a contact center isn’t going to change your life forever, yet many job ads I read for contact center agents makes it sound like the best job in the world. Yes working in a contact center can be great and very enjoyable and rewarding, but dressing it up all the time just to attract applicants can give the wrong impression. It may be better to just tell the job the way it is and that way expectations can be managed. You may also find that whilst your applicant numbers may go down a little, your conversion rate from applicants to joiners may go up – it can save you time and resources too!
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...