Audio Podcast: Call To Action!
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Listen to the employees. The employees know what is right and wrong in an organization long before the customer ever does. In many industries the employees are also the customers; they live in a local authority, or they use the utility. -Paul Cooper - Business Development Director, ICCS
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The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...