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Sometimes when customers complain and give your team a hard time, it can be easy to defend your company’s position and take a heavy handed stance against the customer when they have a legitimate problem. It’s better to make sure you have investigated fully the circumstances surrounding the complaint before passing judgement otherwise you will continue to lose customers and, at the same time, you won’t fix the problem from potentially recurring again.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...