Audio Podcast: E-mail Management
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If you offer customers an e-mail response channel, check with a good sample of customers what their expectations are for a reply. You may be very surprised what customers want these days! – We will shortly be publishing the results of our survey which shows some very interesting feedback.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...