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Has this happened to you?… You remember you need to speak to an organisation and check your watch – it’s 7.55pm and you know they close their lines at 8pm. You start to panic and very quickly dial their number.
You are then told you are in a queue. You hear queue message after message with music in-between. Then, you check your watch – oh no it’s almost 8pm – you start to panic a little more. Suddenly you get a pre-recorded message to say the lines are closed! You slam the phone down in rage!
Here’s a tip if you automatically shut down queues when callers are in them – DON’T DO THIS – it’s better to close the lines to new callers and deal with those who have stayed in your queue and waited – after all it’s not their fault you can’t answer their call immediately is it?!
Take the tips with you on your mobile device by scanning the QR code or using the links