Audio Podcast: Where The System Breaks Down
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When companies are looking at deploying speech recognition solutions there needs to be a disciplined approach with how you take care of the ongoing health of the application. This isn’t an application set that you can simply put in and re-visit every quarter or year. You need to really stay disciplined with your approach to managing this as a channel, just as you would the amount of care that goes into training your associates. A similar approach should also be put into place for these types of applications. -Marc Melloy of AT&T
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