Audio Podcast: Set Customer Expectations
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We all measure stats for calls – the number in, number abandoned etc. Do you also measure stats for other communication channels such as e-mails, faxes etc?. Last week we faxed a call center 3 times and did not receive a single call back even though we requested one urgently! Make sure you have service standards for all contact channels or ignore them at your peril!
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The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...