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Audio Podcast: Outsourcing
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With speech recognition you need to look at this as an opportunity and not a technology. The business opportunity is to transform the way that we communicate with our callers. This needs to be looked at in the broad perspective as what is my business purpose? You need to determine the optimal ways to achieve that purpose in terms of architecture and technology. Finally, you need to determine how you launch the service to the callers that will be using it. -Stuart Patterson of Speechworks
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