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Many contact centers use automated attendant systems that give callers a number of options to chose from. Make sure your own company checks the system on a regular basis to ensure it functions properly and all the options work and make sense. For example, I recently called a company and their automated system offered information on booking for an event that had actually taken place 2 months earlier!
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The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...