Audio Podcast: Speech Recognition
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Your contact center may handle more contacts than any other part of the business. In doing so your team are likely to hear more comments about your company, services and your competitors. Develop a mechanism for recording and tracking feedback. You may be surprised at how much valuable feedback you do receive!
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|Tracking Feedback||Benchmark Versus Best Agents||Track Resolution Times|
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...