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There are three things to look at with speech recognition. The first thing is simplicity, the second is simplicity and the third is simplicity. We cannot expect people to embrace speech and have a complicated user interface; it must be simple. It has to be natural language driven, it has to be a simple interface and it has to be something that you can do easier through a speech interface then you can do with a knob or a switch. -Paul Clayson of Fonix
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The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...