Audio Podcast: Cancel Training At Your Peril
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How often do you test systems? Some contact centers regularly test systems either manually or automatically, others only test when they get calls from customers. It is important that when you have any customer facing systems – whether they be web, phone, e-mail, fax etc. they are tested and constantly monitored. This includes phone lines as well!
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2019 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...