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Ever been in a contact center where the calls don’t come in when they are supposed to? When your company sends out information packs make sure someone checks the telephone number or even that there is one! We once came across a major UK bank who sent out a letter with a telephone number that was a ‘dead line’ and we came across a major US bank who sent a letter asking you to call them but with no telephone number! Simple checks are vital otherwise you could be seriously damaging your brand!
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