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For someone using workforce management systems for the first time I wouldn’t be looking at features and functions. Clearly you want to get something with the basics, but today’s features and functions are going to be tomorrow’s commodities. Ideally you are looking at a business relationship; a two way dialog. You want a company that listens to what you say, and you can react to the types of opportunities that they provide. -Mark Layden of SAP Labs
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