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Don’t start by focusing on technology. Focus first on your business process; what are the things that you are doing today and how are you doing it? Consider how you can make changes to that process, then look at how technology can help you impact what you are trying to achieve from a business process and business objective point of view. Find the right marriage between technology, the way you are doing business, and what you are trying to achieve. -Paul Bertin - Inbound/Outbound CIM Solutions, Genticity
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...