Audio Podcast: Choosing a Transaction Support System
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In this day and age of multi channel access, how easy do you make it for customers to contact you? If you offer voice (telephone), web, e-mail, fax channels do you actively promote them? I am delighted as a consumer to see companies like AT&T printing all their contact details in just one place on their statements – now that makes sense! What do you do?
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...