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Audio Podcast: Train Staff To Be Positive
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Giving the agent the tools they need to respond quickly may sound obvious. In practice however, many contact centers have to rely on data that is often distributed throughout an organisation. If it’s not available quickly at the time it is needed i.e. during a call, then this results in longer call durations, affects performance, costs your center more and downgrades the entire service proposition.Take time to find out exactly what your agents need and develop an action plan to ensure all data required is available quickly.
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Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...