Audio Podcast: Using Suppliers – Be Safe, Not Sorry!
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When you implement a change, any change, evaluate the effectiveness of the change. Evaluate if it has improved the areas you wanted it to. Obtain feedback from those involved. Evaluate the actual results versus the plan and make any changes necessary – but continue to evaluate to improve.
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...