Audio Podcast: Analyse Your Customers
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In many contact centers, service staff are not trained to deal with sales queries, yet often they are at the receiving end of many potential sales opportunities. There are some basic skills that could be trained such as acknowledging requests for more information and passing the caller through to the sales department, or you can train them on how to close sales etc. Whichever you do, make a point of training service staff – there could be many opportunities you are missing out on!
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