Audio Podcast: Beware Of Techno Babble & Jargon
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We all know that many inbound contact centers suffer from peaks in call traffic throughout the day; however managing them can be difficult. Some contact centers have developed SWAT teams who are made up of colleagues in other departments trained to a good standard who can take calls when it gets busy – we don’t mean just message takers as this can be frustrating to the caller. Take time to train the SWAT team to a good standard, chances are you will need their on-going support and they will help you manage your service standards!
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Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2019 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...